Courier, postage costs etc
We try to use the best and fastest couriers and we generally subsidise the cost. Your order can be sent using Hermes or similar and that will save you a pound or two but will often give you a headache or two......
We try to send out most orders the day after the order has been paid for, but can slip a day or two behind during busy times. If you have not received your order with in 5 working days then please drop us a line.
Bank transfer payments show up each morning, we generally try to ship the day after we see the funds in our morning bank statement but again this may slip a day or two behind during busy times.
Shipping costs are shown towards the end of your purchase. We try and keep costs as low as possible :
The normal UK charge for shipping is around £9/10 for a large parcel - anything over 2kg or bulky, EU price is £19.95 (plus vat)
Wholesale customers will pay courier at cost.
We absorb some costs of shipping but may need occasionally to ask for extra if you live in a remote area, or in special circumstances such as a bulky order or for sale items where fabrics are sold at below cost.
Goods are covered by INSURANCE only up to the value of - £25 - please ask if you want higher insurance. The postman once broke a cat flap making a delivery to a customer. If you have a fragile cat flap, you may need to consider extra insurance.
Want a quicker delivery ?
We can do it for you but you may have to pay the extra and the times stated are not always fulfilled. Please give us a call to discuss possible options. Remember that the courier will not be held liable for expenses you may incur due to late delivery, though they have been known to refund any extra paid for a fast service.
Where's my stuff ? UK
UK orders under 2kg are sent via Royal Mail 1st class, which takes 1-2 working days. Parcels over 2kg are sent with a tracked courier service (usually UPS or TNT) 2-5 working days. Let us know if you would like insurance on your parcel, and we can also discuss a cheaper option.
Where's my Stuff ? EU
Parcels under 2kg are sent as an international standard parcel with Royal Mail, which takes 3-5 working days, although they have been known to take a siesta. Over 2kg parcels are sent with a standard tracked courier (usually UPS or DPD) which takes 2-5 working days. Let us know if you would like another service.
Where's my Stuff ? Rest of the world
Parcels under 2kg are sent as an international standard parcel with Royal Mail, which takes 5-7 working days, these also can take the scenic route. Over 2kg parcels are sent with a standard tracked courier (usually UPS or DPD) which takes 5-7 working days. Let us know if you would like another service.
We don't send letters or small parcels insured or tracked.
If you want this service please ask and we will advise the cost. (We rarely get any problems but please ask if you want tracking or insurance). Postage costs for samples are from £1 to £5.
We try really hard to get shipping charges right, occasionally we don't get it right. If you would like to discuss this please feel free to get in touch (it's usually due to estimating the fabric weight incorrectly). We are happy to refund if you have been charged the wrong price.
Interplanetary orders arrive instantly as long as you don't mind your material being dematerialized, just let us know your galactic postcode. We use a different type of Force for this - not Parcel Force .............