Courier, postage costs etc
We use the best and fastest courier - We generally subsidise the cost. We can use Hermes or similar and that will save you a pound or two and will often give you a headache or two.... just ask and we will happily look for a cheaper alternative for you.
We send out most orders the day after the order is received/paid for, but can slip a day or two behind during busy times.
Bank Transfers. Our bank transfers show up each morning, we generally try to ship the day after we see the funds in our morning bank statement.
We are really happy to look for lower costs on (slower) courier for you, or happy to refund if the automatic system has charged you the wrong price - please let us know.
The normal maximum UK charge for shipping is around £9/10 for a large parcel - max EU price is £19.95 (plus vat)
Wholesale customers will pay courier at cost.
We absorb some of the costs of shipping but may need occasionally to ask for extra if you live in a remote area or in special circumstances such as a bulky order or sale goods where fabrics are sold at below cost.
Goods are covered by INSURANCE only up to the value of - £25 - please ask if you want higher insurance. The postman once broke a cat flap making a delivery to a customer. If you have a fragile cat flap, you may need to consider extra insurance.
Ordered late and want a quicker delivery?... we can do it for you but we do find that sometimes you pay the extra and the times stated are not fulfilled. Remember that the courier will not be held liable for expenses you may incur due to late delivery though they will usually refund any extra paid for a fast service.
Where's my stuff? UK
All UK orders under 2kg are sent via Royal Mail 1st class, which takes 1-2 days. Parcels over 2kg are sent with a tracked next day courier service (usually UPS). Let us know if you would like insurance on your parcel, or a cheaper option.
Where's my Stuff? EU - Parcels under 2kg are sent as an international standard parcel with Royal Mail, which takes 3-5 working days, although they have been known to take a siesta. Over 2kg parcels are sent with a standard tracked courier (usually UPS or DPD) which takes 2-5 working days. Let us know if you would like another service.
Where's my Stuff? Rest of the world - Parcels under 2kg are sent as an international standard parcel with Royal Mail, which takes 5-7 working days, these also can take the scenic route. Over 2kg parcels are sent with a standard tracked courier (usually UPS or DPD) which takes 5-7 working days. Let us know if you would like another service.
Interplanetary orders arrive instantly as long as you don't mind your material being dematerialized, just let us know your galactic postcode.
Tell us if we got it wrong - our weighting system is complicated.
Carriage costs are shown towards the end of your purchase. We try and keep costs as low as possible and in some cases subsidise the cost. We don't send small parcels insured or tracked. If you want this service please ask and we will advise the cost. (We rarley get any problems but please ask if you want tracking or insurance)
Postage cost samples are from £1. up to about £3.95 (for the whole set) UK prices on courier are currently plus vat
We try really hard to get this somewhere near right and usually we subsidise the cost - occasionally we don't get it right (usually due to us estimating the the fabric weight incorrectly) so please tell us if you think you paid too much and we will refund without hesitation.