DELIVERY & RETURNS
Shipping costs are shown towards the end of your purchase. We try and keep costs as low as possible.
We absorb some costs of shipping but may need occasionally to ask for extra if you live in a remote area, or in special circumstances such as a bulky order or for sale items where fabrics are sold at below cost.
Postage costs for samples orders, without fabric cuts, are between £1 to £5.
Goods are covered by insurance only up to the value of £25 - please ask if you want higher insurance.
We don't send letters or small parcels insured or tracked. Please ask if you want tracking or insurance and we will advise the cost.
Wholesale customers will pay courier at cost.
How we send things
orders under 1kg are sent via Royal Mail 1st Class, which normally
takes 1-2 working days. Parcels over 2kg are sent with a tracked courier
service usually 2-5 working days. Let us know if you would like another service.
under 2kg are sent as an International Standard parcel with Royal Mail,
which normally takes 3-5 working days, although they have been known to
take a bit longer than that. Over 2kg parcels are sent with a standard
tracked courier which takes usually 3-5 working days. Let us know if you
would like another service.
REST OF WORLD
Parcels under 2kg are sent as an International Standard parcel with Royal Mail, which normally takes 7 - 14 working days, but they can take longer. Over 2kg parcels are sent with a standard tracked courier which usually takes 5-7 working days. Let us know if you would like another service.
Want a tracked delivery or different option?
Please give us a call to discuss possible options. Remember that the courier will not be held liable for expenses you may incur due to late delivery.
We always stress the importance of ordering a sample before purchasing your fabric so you have an actual idea of the colour, feel and type of fabric. All the pictures on the website are as accurate as we can make them, but the colours can display differently on various devices.
As with any item you buy online as a customer your rights are as stated below:-
Under the Consumer Contracts Regulations 2013, you may cancel your order and obtain a full refund if you request a cancellation within 14 days of receipt of the goods (or if your order contains a number of items that are delivered separately, from receipt of the last item).
Faulty / damaged goods
We have mill made fabric and handmade fabric.
Handmade fabric differs from machine made fabric, it may have irregularities, small repairs, it may shrink, one batch may be different from the next.
Please take an extra moment with inspection before cutting and making up if you are using our handmade fabrics.
Batches can also vary slightly for mill made fabrics.
Change of Mind
For most products bought online you can change your mind within 60 days and receive a refund.
Please note some products cannot be returned simply because you have changed your mind. These include remnant packs, end of roll fabrics, samples, special and clearance fabrics.
For your own protection, we strongly advise you to obtain a proof of posting or shipping certificate from a courier when returning goods. Goods which are returned to us but are lost in shipping remain your responsibility. A proof of postage will assist you in tracking any shipment.