Courier, postage costs etc
We try to use the best and fastest couriers and we generally subsidise the cost.
Shipping costs are shown towards the end of your purchase. We try and keep costs as low as possible.
We absorb some costs of shipping but may need occasionally to ask for extra if you live in a remote area, or in special circumstances such as a bulky order or for sale items where fabrics are sold at below cost.
Wholesale customers will pay courier at cost.
Goods are covered by INSURANCE only up to the value of - £25 - please ask if you want higher insurance. The postman once broke a cat flap making a delivery to a customer. If you have a fragile cat flap, you may need to consider extra insurance.
Want a quicker delivery ?
We can look into it for you, but you may have to pay the extra and the times stated are not always fulfilled. Please give us a call to discuss possible options. Remember that the courier will not be held liable for expenses you may incur due to late delivery.
UK orders under 2kg are sent via Royal Mail 1st class, which normally takes 1-2 working days. Parcels over 2kg are sent with a tracked courier service usually 2-5 working days. Let us know if you would like insurance on your parcel, and we can also discuss a cheaper option.
Parcels under 2kg are sent as an international standard parcel with Royal Mail, which normally takes 3-5 working days, although they have been known to take a bit longer than that. Over 2kg parcels are sent with a standard tracked courier which takes usually 3-5 working days. Let us know if you would like another service.
Rest of the world
Parcels under 2kg are sent as an international standard parcel with Royal Mail, which normally takes 7 - 14 working days, these also can take longer than that. Over 2kg parcels are sent with a standard tracked courier which usually takes 5-7 working days. Let us know if you would like another service.
We don't send letters or small parcels insured or tracked.
Postage costs for samples are from £1 to £5.
Please ask if you want tracking or insurance and we will advise the cost.